Services
An outstanding organization needs a dedicated technical writer, and I am devoted to my craft.
I help organizations of any scale improve transparency and efficiency within the company and for its client base.
Working with me entails stellar knowledge base management, technical content creation, and commitment to the company's goals.
Knowledge Base Management
Development, Editing, and Maintenance
My work experience has gotten me comfortable with several built-in customer portal knowledge bases and standalone note applications.
Creating top-notch documentation is only part of the battle: great technical writers are capable of overseeing the maintenance of the knowledge base, editing peer work, reviewing drafting stages, and keeping all content accessible for all parties.
I have worn several badges: drafter, editor, interviewer, quality control, you name it!
Efficient Documentation
Software/Process-Centric Guides and SOPs
Utilize my dedication to writing and seamless organization to improve your business productivity.
Clear and concise documentation is my bread and butter.
I have developed training modules, instruction guides, and standard operating procedures for an array of different industries and subjects: life and safety, clinical, web technologies, and more.
I translate information between internal technical teams of all areas, such as helping support analysts get on the same page as the networking engineers and vice versa!
I love creating documents that streamline complex concepts into digestible works that reduce my coworkers' workloads.
Project Management
Teamwork Makes the Dream Work
Excellent documentation requires a group effort, and I have experience in making this happen.
I've been a team delegate for company-wide documentation projects, working closely with project directors and managers to ensure maximum cohesiveness and success.
I've created knowledge base procedures and templates mandated for multidisciplinary technical teams to follow; I've led meetings regarding documentation protocol and standards with these groups.
I use identified user metrics and analyst feedback to create technical content that best serves corporations and their customers.
Technical Expertise
Bringing Technical Know-How to the Table
The best technical documentation is written by professionals comfortable with the material.
My innate curiosity and considerable IT experience have taught me to learn quickly and write about complex subjects confidently.
I can write about electronic medical health record administrative procedures because of my extensive experience with clinical software; years of navigating cloud platform issues have allowed me to explain them to anyone.
I've worked with countless technical software programs and have written guides on several of them!
Quickly adapting to new platforms and industrial tools is a constant activity and one of my favorite hobbies.
I am always increasing my technical repertoire to share knowledge through the written word.