Specialties

My best specialty is adaptability: I excel at research and learning on the spot.

This ability has forged me into an expert with several knowledge bases, programs, and subject material.

Take a look at a selective list of some of my favorites.

Knowledge Base Platforms

ITBoost
Sharepoint
Service Now (SNOW)
ZenDesk
Zoho
SolarWinds

OneNote

Subject Matter

Networking outage protocols
Server maintenance instructions
Account administration procedures
Technical support staff SOPs and guidelines
Clinical record processes
Cloud storage tutorials
Product functionality and troubleshooting
Installation and deployment guides

Software & Programs

Microsoft Azure
Active Directory
Intune/MDM
MyUnity (Vision)
PointClickCare
Matrixcare
Inovalon Risk Management
Manage Engine
Netsmart
Automate

Project Management

Product, user, and client research
SME interviews and project calls
Company-mandated documentation templates
Evaluation of user experience metrics
Team representation and liaison roles
Documentation editing and peer review
Documentation quality assurance